Refund policy
We want you to love every product you buy from Lean & Healthy. If something isn't right, we're here to help.
30-day return window
You have 30 days from the date your order is delivered to let us know you'd like to return it. Just email us at hello@leanandhealthy.com with your order number and a quick note on what you'd like to return and why, and we'll get the process started.
How returns work
We partner with carefully chosen UK suppliers who ship your items directly to you. When you request a return, we take care of all the admin with the supplier on your behalf — you don't need to contact anyone else. We'll:
- Confirm your return is eligible and send you return instructions
- Coordinate with the supplier on the return shipment
- Process your refund back to your original payment method once the return is approved
How long it takes
From the moment your returned item is received and approved, the full refund process can take up to 30 days. This is because we wait for the supplier to inspect the returned item, then refund us, before we pass the full refund back to you. We'll always keep you updated along the way, and most refunds complete well inside that window.
What's eligible
To be eligible for a return, items must be:
- Unused and in the same condition you received them
- In their original packaging where possible
- Requested within 30 days of delivery
Some items (for example perishables, opened supplements, intimate or hygiene products, and personalised items) are not returnable for health and safety reasons. We'll let you know at the point you request the return.
Damaged, defective or wrong items
If your order arrives damaged, defective, or isn't what you ordered, please email us at hello@leanandhealthy.com within 7 days of delivery with a photo if possible. We'll sort it out straight away at no cost to you.
Exchanges
The quickest way to get the item you want is to return the original for a refund, then place a new order once the refund is processed.
Multi-supplier orders
If your order contains items from more than one supplier, each part of the return is handled separately on our end, but you'll only ever deal with us, and we'll issue a single refund once both parts are complete.
How to start a return
Email hello@leanandhealthy.com with:
- Your order number (it's in your order confirmation email)
- Which item(s) you'd like to return
- The reason (helps us improve our recommendations)
We aim to reply within one business day.
Cancellations
If you'd like to cancel an order that hasn't shipped yet, email us as soon as you can at hello@leanandhealthy.com and we'll do our best to catch it before it leaves the supplier. Once an order has shipped, it falls under the return process above.
Contact
Lean & Healthy
Email: hello@leanandhealthy.com